+7 (495) 785-05-30

Evaluating quality
of services rendered
to your clients

in Russia and the CIS

на Русский

Assessing service quality according to corporate standards by using mystery shopping method.

Determining end sales cost of goods and services - we bargain, monitor special offers and etc.

Holding standard and robotized client telephone interviews.

Finding out if customers are satisfied with goods or services.


Mystery Shopper

The method allows evaluating service quality. The agency selects people looking like average customers of the client. Such people are trained at the office or via Skype. Afterwards, they visit sales points as real clients and collect the information needed.

Price Monitoring

The method allows for identification of the end cost
of goods or services. Mystery shoppers visit sales locations personally or use their phones and online tools. They learn all possible means of acquisition, track special offers, ask for discounts and gifts.

Telephone Surveys

The method helps to obtain essential marketing data from the target audience. Polls and surveys are conducted by contact center operators. For short surveys containing one close-end question, the agency uses a robot.

Client Satisfaction

The method allows assessing all the stages of sales process as well as learning the first impressions
of the product or service. The agency's operators question customers according to a prepared questionnaire on the phone. The method may
be used for motivation of the client's personnel.

After the service have been rendered,
the agency will prepare a detailed report
in the format convenient to you

Depending of the objective and type
of service you will obtain:

Statistical report
Analytical report
Documents collected
in course of the survey
Accumulated data collected in course of surveys
Photos of facilities
Audio records
of telephone interviews
or inspections

Call us:

+7 495 785-05-30

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