in Russia and the CISна Русский
Assessing service quality according to corporate standards by using mystery shopping method.
Determining end sales cost of goods and services - we bargain, monitor special offers and etc.
Holding standard and robotized client telephone interviews.
Finding out if customers are satisfied with goods or services.
The method allows evaluating service quality. The agency selects people looking like average customers of the client. Such people are trained at the office or via Skype. Afterwards, they visit sales points as real clients and collect the information needed.
The method allows for identification of the end cost
of goods or services. Mystery shoppers visit sales locations personally or use their phones and online tools. They learn all possible means of acquisition, track special offers, ask for discounts and gifts.
The method helps to obtain essential marketing data from the target audience. Polls and surveys are conducted by contact center operators. For short surveys containing one close-end question, the agency uses a robot.
The method allows assessing all the stages of sales process as well as learning the first impressions
of the product or service. The agency's operators question customers according to a prepared questionnaire on the phone. The method may
be used for motivation of the client's personnel.